When choosing a company to provide IT support for your business, you have many things to think about. You should know that the company you choose is reputable, trustworthy and professional. Just as important, you need to know that they can meet your business needs. A key area to consider is whether you need on-site or remote support. There are advantages and disadvantages to both options. Our guide explores the key benefits of each and will help you decide which one is most appropriate for your business.
remote access
efficient
IT service companies that offer remote support can usually offer very efficient support for minor day-to-day issues. In the time it takes to make a phone call or send an email, an expert can take control of your desktop and see exactly what they’re looking at. In most cases, this means issues are resolved extremely quickly and without causing major disruption to your business.
effective cost
Remote access tends to be a very cost effective solution. You do not need to pay for a technician to be permanently on site, nor do you have to cover the costs of the time he spends traveling to and from his office. Instead, you only pay for the service you receive and the time spent fixing the problem. This works for the vendor as well, as they spend less time traveling between customer sites or waiting on site with nothing to do. Instead, they can focus all their energies on efficient support for a larger number of customers. This means they achieve considerable cost savings, some of which you can expect to be passed on to you, the customer.
on-site support
face-to-face contact
The advantages of face-to-face contact should not be underestimated. Many people find it easier to deal with people this way, rather than over the phone. Having a technician on site will help your staff build relationships with IT support people, which can improve confidence in the system.
Knowledge of your business
Having someone on the site allows you to introduce them to the specific methods and idiosyncrasies of your business. This will allow the technician to detect areas of particular importance and recurring problems, as well as predict and prevent problems that may arise in the future. Having an IT technician on site also creates opportunities for a more forward-looking and less reactive approach. With a deep understanding of the way your business operates, he or she will become a valuable resource when it comes to planning how to move the business forward, ensuring that your systems are always maintained and developed in line with your company’s growth plans. your company. He or she will also be very well placed to offer training to your staff, to ensure that your IT systems are not only working properly, but are being used to the best of their abilities.
Quick service for hardware issues
Not all problems can be dealt with remotely. This is particularly true in the case of hardware problems. If something physically goes wrong with your server or PC, you need someone to be there to take a look at it. Hiring an on-site IT service company means that this type of problem can be dealt with promptly.
As you can see there are advantages to both options. You need to decide which one is more suitable for your business. Many people decide that a combination of the two is the answer, with a small on-site presence to deal with the bigger issues and proactive services, backed up by a larger remote team to deal with the day-to-day issues. This is often a very satisfactory solution.
