Over the years, I have been fortunate to work with many top-tier project managers. These men and women do what is necessary to meet the project’s objectives. They run into roadblocks, including spending more than budgeted and falling behind on schedule. However, they quickly identify the problem and take corrective action to move forward.
Skill # 1: Can Work Under Pressure
For over 25 years, I officiated the Div. I men’s college basketball. Of all the work I’ve done in my life, serving as a referee at this level is the most difficult. The players are fast and strong, and we have a fraction of a second to make the right decision. A missed call at the end of the game the referee became the scapegoat. The pressure to get all calls right is higher today because of the Internet. A failed call travels fast through social media, which can negatively affect one’s career, especially a referee wanting to climb the ladder.
Like a referee, project managers work in a stressful environment. However, in a different way, they have the option of thinking about a problem and executing it by partners. Unfortunately, many project managers feel that they can handle all situations and may even feel that asking for help is a sign of weakness. A great trait for project managers is staying calm and collected when working to tight deadlines. It is imperative to keep an open line of communication with the client and the sponsor, as this will reduce the chances of surprises.
Skill # 2: Adaptability
When reading the PMBOK Guide, you learn the importance of following the process groups: start, plan, execute, monitor and control, and close. It is known that all plans must be created before the job runs. The management plan becomes the guiding light. Through the planning process, cost, schedule, and scope baselines are created, and deviations should be avoided.
What happens if the quality level we expected is not achieved? How do we handle the situation where a key team member leaves the project? At this point, the project manager must adapt to the situation. The hope is that there is a contingency plan, but if one is missing, a solution is implemented. The approach outlined here is that of an effective project manager.
Skill # 3: Communication
It is difficult to write an article on the essential skills of a project manager without including communication. Communication can take place formally or informally. Formal includes a presentation to stakeholders and an update of the executive summary for the sponsor. The type that is used is based on the needs of the project.
I have had success using informal communication, such as advising a team member on a situation. I also take the opportunity to offer specific praise when the job is done well. It doesn’t have to be a big deal. The point here is to recognize good work immediately. This type of communication is effective when it is sincere.
Other excellent project manager skills include decision-making, time management, and leadership. To successfully lead a project, one must be committed from start to finish. Just as important, you need to ensure that team members are aware of how the project will benefit the organization. When the purchase takes place, the chances of success skyrocket.
